What You Need To Know About Shopping On E-Commerce Platforms

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Online shopping is now a big part of our daily lives. From clothes to groceries, you can buy almost everything without stepping out of your home. E-commerce platforms make shopping very easy and convenient, with great deals and a wide variety of products to choose from. However, online shopping is not just about clicking the buy button.

Therefore, to shop smarter and avoid regrets later, it is helpful to know a few basics about how these platforms work. Allow us to break it down for you. Go ahead and explore what you need to keep in mind.

Working of e-commerce platforms

E-commerce platforms allow you to buy almost anything without leaving your home. You can easily browse, search and compare different products. When you find something, you can add it to your cart, pick a payment method like UPI or cash on delivery and place your order.

The platform takes care of the payment, after which the seller sends the item to your address. You can also track your order and leave a review after it arrives. These platforms make shopping simple, safe, and super convenient!

Things to check when shopping on e-commerce platforms

Shopping online can be a smooth experience if you know what to look out for. Here’s a breakdown of the key things to check before making a purchase:

Security

Always make sure the platform you’re shopping on is safe. Check if the website address starts with “https://” because it means the connection is secure. Avoid entering personal or payment details on platforms that look suspicious or are not verified. Also, double-check that the app or website is the official version. Shopping on secure platforms helps protect your information from scams, fraud or hacking.

Price

Compare prices across different sellers or platforms. Some e-commerce sites offer discounts that look attractive but might actually be inflated prices marked down. Use price comparison tools or check similar items from other sellers or even platforms to ensure you’re getting a genuine deal. Be cautious of prices that are too low—they could be scams or indicate fake products.

Payment

Check the available payment methods and choose one you’re comfortable with, like UPI, credit/debit cards or cash on delivery. Always use the platform’s secure payment gateway to make payments. Look out for additional charges like shipping fees or taxes during checkout. If you’re using cards or UPI, ensure the page is encrypted to keep your payment details safe.

Reviews

Read customer reviews and ratings before buying. They give a clear idea about the product’s quality, size and usability. You should check for detailed reviews with photos, as they are more reliable. But be cautious of products with no reviews or only overly positive ones. This is because they might not be genuine.

Terms and Conditions

Go through the platform’s return, refund and exchange policies before purchasing. Some products might have strict “no-return” policies, and others may only allow exchanges under certain conditions. Understanding these terms will help you avoid disappointment if the product doesn’t meet your expectations or if there’s an issue.

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This Article is for information purposes only. The views expressed in this Article do not necessarily constitute the views of Kotak Mahindra Bank Ltd. (“Bank”) or its employees. Bank makes no warranty of any kind with respect to the completeness or accuracy of the material and articles contained in this Newsletter. The information contained in this Article is sourced from empanelled external experts for the benefit of the customers and it does not constitute legal advice from Kotak. Kotak, its directors, employees, and contributors shall not be responsible or liable for any damage or loss resulting from or arising due to reliance on or use of any information contained herein.